Refund and Return Policy

 

We’re committed to making sure you’re satisfied with your purchase. If your order isn’t quite right, we’ll do our best to fix it.

 

 

Return Period

 

If you’d like to send something back, you have 60 days from the day your order arrives to request a return.

 

 

What Can Be Returned

 

• Anything Unused.

• Please include your order confirmation or receipt with the return

To begin a return, just reach out to us at info@bottledvirtue.com. Once we’ve reviewed your request, we’ll send over a prepaid return label along with instructions.

 

 

 

Return Shipping Address

 

Approved returns should be sent to:

 

Bottled Virtue

29476 Northwestern hwy

Box 362

Southfield, Mi 48034

 

 

Wrong or Damaged Orders

 

If your order arrives damaged, defective, or isn’t what you ordered, contact us right away. We’ll make sure it’s resolved quickly, whether that means a replacement or a refund.

 

 

 

Refund Processing

 

Once we receive and inspect your return we’ll issue the refund to your original payment method.

 

 

Privacy Policy

 

Bottled Virtue Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.bottledvirtue.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

 

We collect Device Information using the following technologies:

 

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or other means of payment), email address, and phone number. We refer to this information as “Order Information”.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

 

HOW DO WE USE YOUR

PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

 

• Communicate with you;

 

• Screen our orders for potential risk or fraud; and

 

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

 

SHARING YOUR PERSONAL

 INFORMATION

 

 

We share your Personal Information with third parties to help us operate, provide, and improve our services, as described above. For example, we use Shopify to power our online store, you can learn more about how Shopify handles your Personal Information here: https://www.shopify.com/legal/privacy

 

We also use Google Analytics and other tracking technologies to better understand how customers use our website and to improve user experience. Google may collect information about your device and browsing behavior.

 

To learn more about how Google uses your Personal Information, visit:

https://policies.google.com/privacy

 

You can opt out of Google Analytics tracking by installing the opt out browser add on here:

 

https://tools.google.com/dlpage/gaoptout

 

Additionally, we may share your information:

 

• To comply with legal obligations, such as responding to subpoenas, court orders, or lawful government requests

 

• To detect and prevent fraud or other security issues

 

• With service providers and partners who assist us with payment processing, marketing, shipping, or analytics, only to the extent necessary for their services

 

We do not sell your personal data.

 

BEHAVIOURAL ADVERTISING

 

As mentioned above, we use your Personal Information to deliver targeted advertisements and personalized marketing communications we believe may be relevant to your interests. This includes using tools such as:

 

Effective Date: 11.5.2025

 

This Privacy Policy explains how we collect, use, share, and protect personal data when you use our Website and services. By using our Website, you consent to the collection and use of your data in accordance with this policy.

 

1. Personal Data We Collect

We may collect the following categories of personal data:

 

Contact information (such as name, email address, phone number) when you register for an account, subscribe to our newsletter, make a purchase, or contact us.

 

Usage data (such as IP address, browser type, device identifiers, pages visited, time and date of visits).

 

Advertising and marketing data, including behaviour on our Website and purchases, which may be used to create marketing segments.

 

Other information you provide to us voluntarily (e.g., free form feedback, comments, support requests).

 

2. How We Use Personal Data

We use your personal data for the following purposes:

 

To provide, maintain, and improve our services and Website (e.g., account management, security, customer support).

 

To fulfill transactions, orders, and deliver services you request.

 

To communicate with you about your account, services, updates, offers, and marketing.

 

To analyze and understand how you use our Website and to develop new products or features.

 

To serve you relevant advertising, including through third party platforms.

 

3. Data Shared with Third Parties for Advertising

We share certain personal and behavioural data with third party advertising platforms, including Facebook (Meta) and its associated services, to deliver targeted advertisements and to optimize ad performance. Specifically:

 

We may provide hashed or anonymized identifiers (e.g., email addresses, phone numbers) and other behavioural signals to Facebook to match them with Facebook user accounts and build “Custom Audiences” so that our advertising can reach or exclude people who have visited our Website or purchased from us.

 

We (or our trusted vendors) may send data from tracking technologies (such as Facebook Pixel, SDKs, or Facebook Conversions API) to Facebook for the purpose of conversion tracking, building custom audiences, look alike audiences, ad optimisation, and performance measurement. This use is described in Facebook’s business help resources.

 

Facebook uses the event data we send (together with data from other advertisers) to optimise ads, target ads to people, and provide aggregated insights. Event data will not be disclosed to other advertisers or third parties by Facebook unless required by law.

 

You should be aware that when we share data for advertising purposes, it is combined with Facebook’s data, we do not receive Facebook’s user datasets in raw form, and Facebook does not share our uploaded identifiers with other advertisers.

 

4. Legal Basis for Processing (for jurisdictions that require it)

Where applicable (e.g., under the GDPR), our legal basis for processing your personal data may include:

 

Performance of a contract (where you have requested services from us).

 

Legitimate interests (such as marketing our services, improving our Website, and custom audience advertising) provided we balance your interests and rights.

 

Consent (if required by law) for certain processing activities.

 

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage and event data from our Website. This may include tracking when you visit certain pages, how you interact with our site, and other actions to help us understand behaviour and serve personalised advertising.

 

6. Your Rights

Depending on your jurisdiction you may have certain rights regarding your personal data, including:

 

Access: you may request a copy of the personal data we hold about you.

 

Correction: you may ask us to correct inaccurate or incomplete data.

 

Deletion: you may ask us to delete your personal data (subject to certain exceptions).

 

Opt out: you may opt out of targeted advertising or decline cookies/tracking. For example, you can visit [aboutads.info / choices] to manage ad choices.

 

Withdrawal of consent: if processing is based on consent, you may withdraw your consent at any time (without affecting the lawfulness of processing before withdrawal).

 

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

 

8. Security

We take reasonable organisational and technical measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

 

9. International Transfers

If necessary, your personal data may be transferred to, processed in, or stored on servers located outside your country of residence. Where required by law, we ensure that appropriate safeguards are in place.

 

10. Children’s Privacy

Our Website and services are not directed at children under the age of [13/16] (depending on jurisdiction). We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child, please contact us so we may delete the information.

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Website with the new “Effective Date”. Your continued use of the Website after changes constitutes your acceptance of the updated policy.

 

 

COLLECTING DATA

 

 

These services may collect information about your behavior on our website and other websites to show you more relevant ads (a practice commonly known as "interest based advertising" or "behavioral advertising").

 

To learn more about how targeted advertising works, visit: https://www.networkadvertising.org/understanding online advertising

 

You can opt out of targeted advertising through the following platforms:

 

• Facebook: https://www.facebook.com/settings/?tab=ads

 

• Google: https://adssettings.google.com/anonymous

 

• Bing: https://about.ads.microsoft.com/en us/resources/policies/personalized ads

 

• AdRoll/NextRoll: https://app.adroll.com/optout

 

• Pinterest: https://help.pinterest.com/en/article/personalized ads on pinterest

 

• TikTok: https://www.tiktok.com/privacy/ads and data

 

You may also opt out of some services by visiting the Digital Advertising Alliance’s opt out portal:

https://optout.aboutads.info/

 

 

Or the Your Online Choices page (EU/UK users):

https://www.youronlinechoices.eu/

 

 

 

DO NOT TRACK

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Rights of California Residents under CCPA:

 

1. Residents of California may contact us via email in regards to their personal information at info@bottledvirtue.com.

 

2. Residents of California may request a copy of their personal information via the email contact provided above and we will respond with their personal information or a precise explanation of why we will not provide the personal information within 45 days.

 

3. Residents of California may request the deletion of their personal information via the email contact provided above and we will respond with their personal information or a precise explanation of why we will not provide the personal information within 45 days.

 

4. We do not and will not sell personal information of any residents of California.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

MINORS

The Site is not intended for individuals under the age of 18. Purchases by those below the age of 18 should be made or supervised by an adult.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@bottledvirtue.com or by mail using the details provided below:

 

Bottled Virtue

[Re: Privacy Compliance Officer]

29476 Northwestern hwy

Box 362

Southfield, Mi 48034